Política de reembolso

Return Eligibility

  • Time Frame: Items must be returned within 30 days of the delivery date.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

  • Customized Items: Products that have been customized or altered are not eligible for returns.
  • Sale Items: Items marked as final sale are not eligible for returns.

Return Process

  1. Initiate Return: Contact our customer service team at to initiate the return process. Please include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return your item(s).
  3. Ship Your Return: Customers are responsible for return shipping costs. Carefully package the item(s) and include the return authorization number inside the package. Ship the package using a trackable shipping method to the address provided in the return instructions.
  4. Restocking Fee: A 10% restocking fee will be deducted from your refund.
  5. Inspection and Refund: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If approved, a refund will be processed to your original method of payment within 10 business days. Please note that original shipping costs are non-refundable.

Exchanges

  • Direct Exchange: We do not offer direct exchanges. If you need a different size or color, please return the original item(s) for a refund and place a new order for the desired item(s).

Defective or Damaged Items

  • Report Issues: If you receive a defective or damaged item, please contact our customer service team immediately with photos of the defect or damage, receipt of purchase, and description of incident. We will arrange for a replacement or refund as quickly as possible.

International Returns

  • International Shipping: For international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the package is returned safely.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at our contact page. We are here to help and ensure you have a positive experience with Alan Daniel.

Thank you for shopping with Alan Daniel, where tradition meets innovation.